Frequently Asked Questions
Everything you need to know about shopping with NOVEL.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery takes between 3-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Where are NOVEL garments manufactured?
Quality is our priority. Our collections are ethically manufactured in certified facilities that prioritize sustainable practices and fair labor conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request changes within 1 hour of placement by contacting our support team, but we cannot guarantee modifications after that window.